Terms of service

Important notice

Service description

AccessHawk is a web accessibility scanning tool that uses Lighthouse and AI models to look for potential WCAG (Web Content Accessibility Guidelines) issues on web pages. The Service:

• Captures screenshots, accessibility trees, and HTML structure from URLs you submit
• Sends captured data to Claude, Anthropic's AI model, for analysis through Anthropic's Claude API. Scans that use your own OpenRouter key go through OpenRouter to the model you chose instead.
• Returns AI-generated reports identifying potential accessibility issues
• Stores scan results, reports and screenshots in your account. Your account email address, any OpenRouter key you save and Team custom scan headers are encrypted with AES-256-GCM.

AI technology disclaimer

AccessHawk uses artificial intelligence (AI) language models to analyze websites. You acknowledge and agree that:

• AI outputs are non-deterministic. The same input may produce different results at different times. Results may vary between scans.
• AI can produce errors. The analysis may contain false positives (reporting issues that don't exist), false negatives (missing real issues), or incorrect recommendations.
• AI analysis is incomplete. No automated tool can detect all accessibility issues. Many accessibility requirements require human judgment.
• AI recommendations require verification. All suggested fixes and code changes must be reviewed by qualified professionals before implementation.

You must not rely solely on AccessHawk's AI-generated reports for compliance decisions, legal defense, or accessibility certifications.

User responsibilities

By using the Service, you represent, warrant, and agree that:

URL authorization

• You have proper authorization to scan any URL you submit to the Service
• You own, control, or have explicit permission from the owner of the websites you scan
• Your use of the Service to scan URLs complies with all applicable laws and the terms of service of the scanned websites
• You will not scan URLs for the purpose of identifying vulnerabilities in websites you do not own or have permission to test

Acceptable use

You agree not to use the Service to:

• Scan websites for malicious purposes, including but not limited to reconnaissance for attacks
• Attempt to circumvent, disable, or interfere with security features of the Service
• Overload, flood, or spam the Service with excessive requests
• Use bots, scrapers or other automated tools to access the web app. Automated access through the AccessHawk API is allowed when it follows the API documentation and rate limits (see API usage).
• Resell, redistribute, or commercially exploit the Service without authorization
• Scan websites containing illegal content
• Violate any applicable law, regulation, or third-party rights

Compliance responsibility

Subscription plans and API keys

Merchant of Record

Polar Software, Inc. acts as the Merchant of Record for all AccessHawk subscriptions and purchases. This means:

• Invoices and receipts will be issued by "Polar Software, Inc."
• Credit card statements will show charges from Polar
• Polar handles international sales tax collection and compliance
• Your billing information is processed according to Polar's Privacy Policy and Terms of Service

Included scans

Each plan includes an allocation of scans. Starter includes 2 scans in total. Paid plans include a monthly allocation that resets on the 1st of each month (UTC). Included scans run on Anthropic's Claude API with AccessHawk's key, and their AI costs are covered by your plan. On paid plans, once the monthly allocation is used up, Claude isn't available until it resets, and you can keep scanning with other models on your own OpenRouter key.

BYOK (paid tiers only)

Paid subscribers may optionally configure their own OpenRouter API key ("BYOK", bring your own key) to run scans on models from OpenAI, Google and xAI, including after exhausting their monthly allocation. By providing your API key, you:

• Acknowledge that your key will be encrypted with AES-256-GCM and stored in your account
• Understand that our servers decrypt your key when a scan uses it and send it to OpenRouter
• Understand that API usage charges for scans that use your key will be billed directly to your OpenRouter account, and that those scans don't count against your included scans
• Accept responsibility for setting appropriate spending limits on your OpenRouter API key
• Agree to OpenRouter's Terms of Service

Third-party AI services

Included scans are processed by Anthropic through its Claude API. Scans that use your own OpenRouter key are processed through OpenRouter, which routes requests to the provider of the model you choose. The models we offer through OpenRouter come from OpenAI, Google and xAI. You acknowledge that your scan data will be processed according to the terms of service and privacy policies of Anthropic, OpenRouter and the respective AI provider, as applicable.

OAuth authentication

AccessHawk offers optional sign-up and login via Google, GitHub, and Microsoft OAuth. By using OAuth authentication, you:

• Authorize AccessHawk to receive your name, email address and profile picture URL from the provider. We ask only for basic sign-in access.
• Acknowledge that you can link or unlink OAuth providers from your account at any time via Account Settings
• Agree to the respective OAuth provider's terms of service: Google Terms, GitHub Terms, and Microsoft Terms

API usage

AccessHawk provides a REST API for programmatic access to accessibility scanning. By using the API, you acknowledge and agree to the following terms in addition to all other provisions of this agreement:

Access and eligibility

• API access is available exclusively to users on paid subscription tiers (Hobby, Pro, or Team). Free-tier users do not have API access.
• API access is granted upon subscription and may be revoked if you downgrade to a free tier or if your subscription lapses.

Rate limits and usage

• API requests are subject to rate limits, which may vary by subscription tier. Current rate limits are documented in the API documentation available after sign-up.
• AccessHawk reserves the right to modify rate limits at any time. We will make reasonable efforts to notify users of significant changes.
• API scans count against your monthly scan allocation the same way as scans initiated through the web interface: scans on Claude use your included scans, and scans on your own OpenRouter key don't.

API key security

Acceptable use of the API

• Automated scanning via the API must comply with the same acceptable use policies as manual scans, including URL authorization requirements described under User responsibilities.
• Webhook URLs configured to receive scan notifications must be endpoints you own or control.
• You may not resell, sublicense, or provide API access to third parties without prior written authorization from AccessHawk.

Enforcement and revocation

• AccessHawk reserves the right to revoke API keys immediately and without notice for abuse, violations of these Terms, or activity that threatens the stability or security of the Service.
• Excessive requests, automated abuse, or circumvention of rate limits may result in temporary or permanent suspension of API access.

Availability and data

• API availability is provided on a best-effort basis. AccessHawk does not guarantee any specific uptime or service-level agreement for API access.
• Data returned via the API is subject to the same data policies, limitations, and disclaimers as data accessed through the web interface, including the AI technology disclaimer.

Limitation of liability

To the maximum extent permitted by applicable law:

Indemnification

You agree to indemnify, defend, and hold harmless AccessHawk and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• URLs you submit to the Service that you were not authorized to scan
• Any claims related to accessibility compliance or non-compliance of your websites
• Your reliance on or implementation of recommendations from the Service

Intellectual property

Service IP: The AccessHawk name, logo, website design, code, features, and functionality are owned by JonesLabs LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without prior written consent.

Your content: You retain ownership of the URLs you submit and the scan reports generated for your use. Reports stay in your account until you delete them or your account is deleted. You can print them, copy them as Markdown or delete them at any time.

Feedback: If you provide feedback, suggestions, or ideas about the Service, you grant AccessHawk a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without obligation to you.

Termination

AccessHawk reserves the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms of Service
• Abusive or excessive use of the Service
• Requests by law enforcement or government agencies
• Discontinuation or modification of the Service

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to limitation of liability and indemnification.

Deleting your account: You can delete your account at any time in Account Settings. Deletion cancels any active subscription immediately and permanently deletes your data, as described in our Privacy Policy. If you lead a team, the team is closed and its members lose access to the team's projects. Refunds follow our Refund Policy.

Inactive Starter accounts: We delete Starter (free) accounts that go 30 days without a sign-in. We email a warning 7 days before deletion, and signing in restarts the count.

Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Georgia, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Atlanta, Georgia, and the language of arbitration shall be English.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Changes to these terms

AccessHawk reserves the right to modify these Terms at any time. When we change them, we update the "Last updated" date at the top of the page. For material changes, we also post a notice in the app. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact information

If you have questions about these Terms of Service, please contact us:

Website: https://accesshawk.ai
Company: https://joneslabs.dev

For questions about these Terms, please visit our Contact page and select "Legal/Terms Questions" as your inquiry type.