REFUND POLICY

AccessHawk offers subscription plans billed on a recurring basis. Our refund policy for subscriptions is as follows:

14-Day Money-Back Guarantee

After the 14-Day Period

• Refunds are evaluated on a case-by-case basis
• We may issue partial refunds for unused subscription time in exceptional circumstances
• Technical issues that prevent you from using the service may qualify for a refund
• Refunds are generally not provided for subscription renewals—please cancel before your renewal date

To request a refund, please follow these steps:

1. Contact us via our Contact page and select "Billing/Subscription" as your inquiry type
2. Include your account email and the date of your subscription purchase
3. Briefly explain why you're requesting a refund (optional but helpful)

We aim to respond to all refund requests within 2 business days. If approved, refunds are processed within 5-10 business days, depending on your payment method and financial institution.

You can cancel your subscription at any time. Here's what happens when you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• You can continue using AccessHawk features until your subscription expires
• Your scan history and project data remain accessible

The following are generally not eligible for refunds:

• Subscription renewals where cancellation was not requested before the renewal date
• Partial months of service (we do not provide prorated refunds for mid-cycle cancellations)
• Accounts terminated due to violations of our Terms of Service
• Promotional or discounted subscriptions, except where required by law

Paid subscribers can use the BYOK (Bring Your Own Key) Overflow feature to continue scanning after exhausting included monthly scans. If you use your own OpenRouter API key:

• API usage charges billed to your OpenRouter account are not refundable by AccessHawk
• These charges are governed by OpenRouter's billing policies
• For API-related refunds, please contact OpenRouter directly

AccessHawk is not responsible for any third-party charges incurred through your use of external API keys.

Before filing a dispute or chargeback with your bank or credit card company, please contact us first. We're committed to resolving issues quickly and fairly.

We reserve the right to modify this refund policy at any time. Changes will be effective when posted on this page with an updated "Last updated" date.

Any refund requests submitted before changes take effect will be processed under the policy in place at the time of the original purchase.

If you have questions about our refund policy or need assistance with a refund request, please contact us: