Refund policy

Summary

Subscription refunds

Paid plans renew automatically at the end of each billing period until you cancel.

14-day money-back guarantee

New subscribers are eligible for a full refund within 14 days of their initial subscription purchase. If AccessHawk isn't working for you during that time, contact us and we'll refund the full amount. You don't need to give a reason.

After the 14-day period

• We review other refund requests one at a time. A technical problem on our side that kept you from using the Service may qualify.
• We don't give partial or prorated refunds for unused time
• Renewals aren't refunded, so cancel before your renewal date if you don't want to renew

How to request a refund

To request a refund, please follow these steps:

1. Contact us via our Contact page and select "Billing/Subscription" as your inquiry type
2. Include your account email and the date of your subscription purchase
3. Briefly explain why you're requesting a refund (optional but helpful)

We reply to refund requests within 2 business days. Once we issue a refund through Polar, it usually takes 5 to 10 business days to reach you, depending on your payment method and bank.

Subscription cancellations

You can cancel your subscription at any time. Here's what happens when you cancel:

• Your subscription stays active until the end of your current billing period
• You won't be charged again, and you keep your plan's features until the period ends
• When the period ends, your account moves to the Starter plan. Your projects and scan history stay, but scheduled scans are turned off, your AccessHawk API keys stop working and any team you lead is closed.
• Starter accounts that go 30 days without a sign-in are deleted, as described in our Privacy Policy

Non-refundable items

The following are generally not eligible for refunds:

• Subscription renewals where cancellation was not requested before the renewal date
• Partial months of service (we do not provide prorated refunds for mid-cycle cancellations)
• Accounts terminated due to violations of our Terms of Service

BYOK and third-party API costs

Paid subscribers can add their own OpenRouter API key (BYOK) to run scans on other models, including after the included monthly scans run out. If you use your own OpenRouter API key:

• API usage charges billed to your OpenRouter account are not refundable by AccessHawk
• These charges are governed by OpenRouter's billing policies
• For API-related refunds, please contact OpenRouter directly

AccessHawk is not responsible for any third-party charges incurred through your use of external API keys.

Payment disputes

If something is wrong with a charge, please contact us before filing a dispute or chargeback with your bank. We reply within 2 business days, and most billing problems can be fixed directly.

Changes to this policy

We may change this refund policy at any time. When we do, we update the "Last updated" date at the top of the page. For material changes, we also post a notice in the app.

Any refund requests submitted before changes take effect will be processed under the policy in place at the time of the original purchase.

Contact us

If you have questions about our refund policy or need assistance with a refund request, please contact us:

Website: https://accesshawk.ai
Company: https://joneslabs.dev

For refund requests, please visit our Contact page and select "Billing/Subscription" as your inquiry type.